Position: Senior System Administrator (2 openings); Junior System Administrator (1 opening)
Location: Primary location in DC area/Pentagon, but may be in Hampton Roads as well
POP: This contract is CONTINGENT upon award, but estimated POP is 18Dec2018 - 17Dec2022
Clearance: MUST have in-scope Top Secret at a minimum. Clearance must be verifiable in JPAS. WE CANNOT UPDGRADE YOUR CLEARANCE.
Joint Staff J6 (JS J6) Information Technology and Knowledge Engineering Support (IT/KE)
OBJECTIVE AND SCOPE:
The contractor shall provide non-personal services to support the JS J6 DD CIO/ITS mission in four key functional areas: Knowledge Engineering, Information Technology Support, Information Technology (IT) Project Management, and eDocument, Task and Records Management (eDTRM).
Knowledge Engineering (KE). The Joint Staff J6 Deputy Directorate for CIO/ITS provides technology synergy and requirements assistance to the Directorates, Senior Leadership, and the National Military Command Center via a team of embedded or centrally managed Knowledge Engineers. The team enables synergy by integrating requirements, initiatives, and developments to leverage JS knowledge and information to facilitate the JS decision-making process.
Information Technology Support (ITS). The Joint Staff has outsourced IT and network service to external organizations. The Information Technology Support team serves as the advocate to these external service providers for the Joint Staff users. The ITS team will actively monitor trouble ticket queues and identify languishing tickets that need action on by the service providers. Additionally, the ITS team will connect and configure Joint Worldwide Intelligence Communications System (JWICS) end user devices such as thin clients, Top Secret Voice Over Internet phones, and printers.
Information Technology (IT) Project Management. The Joint Staff J6 Deputy Directorate for CIO/ITS provides IT project management assistance to the Directorates, Senior Leadership, and the National Military Command Center via a team of centrally managed Project Managers. The team will be TS/SCI eligible and complete projects execution using guidance from the Project Management Body of Knowledge (PMBOK), and by providing IT technical analysis and oversight to ensure successful delivery from external service providers.
eDocument, Task and Records Management (eDTRM). The joint Staff’s eDocument, Task and Records Management (eDTRM) Solution is comprised of Alfresco’s DoD 5015.2 compliant Enterprise Records Management (ERM) system, integrated with the Joint Staff Action Processing (JSAP) system to ensure that records are maintained and tracked through appropriate classification and disposition schedules. This includes full life-cycle management from receipt, control of metadata and image, tasking Joint Staff Directorates, Services, and other DoD agencies for action and records.
Operations, Maintenance, and Administration of Enterprise Records Management (ERM), and Joint Staff Action Processing (JSAP) Systems: The following applications will be supported for ERM; Alfresco Enterprise, Alfresco Records Management, LibreOffice, ImageMagick. The following applications will be supported for JSAP; BizFlow, JasperSoft
The contractor shall provide qualified professionals to perform on-site operations and maintenance for ERM and JSAP applications deployed in the NIPRNet and SIPRNet environments that include Pre-Production (UAT/Staging) and Production as required. The Contractor shall ensure the ERM and JSAP systems have uptimes of at least 98% (not counting planned outages), and provide on-site support Monday through Friday from 7 AM to 6 PM except for Federal Holidays and periods of approved scheduled maintenance. On-site support includes but is not limited to:
Bug identification, tracking and resolution
Assist with adding users to the systems and configuring access level permissions
Manage and update user access rights, data schemas, integration with applications
Monitoring and maintaining the operational integrity of the system during operation cycles
Maintaining and scaling technical architecture as needed to meet usage demands,
Assisting with database updates
Integrate new production releases in support of changes, enhancements, and integration of new systems Modify or enhance existing applications per customer requirements and adhere to established change management processes
Tracking system activities via logs, status reports, matrices, and statistical information and analysis and making recommendations for action
Making system updates as needed to ensure compatibility with the most current browsers, operating systems, and devices
Ensuring system optimization through research, recommendations and implementation of solutions that improve efficiency
Application performance monitoring and reporting
Respond to incident tickets, outage notifications (phone, email, in person)
Update and patch deployment to suite of applications within Alfresco
Ensure all processes, manual and automated, are documented in the operating procedures Manage and control configuration and changes to the system
Development, User Acceptance Testing and Issue Resolution: As required on a case by case basis, development, user acceptance testing and issue-resolution may occur and may require agreed upon sustainment. These efforts will be approved on a case-by-case basis by the COR. This will include the following activities:
The contractor shall capture requirements to build out the Chairman’s Correspondence (CPC) workflow when directed by Government.
The contractor shall support the export of CPC data that needs to be exported into the Alfresco repository and be readily accessible by the customer.
The contractor will conduct User Acceptance Testing (UATs) for completed workflows, bug fixes and new releases.
The contractor will conduct Train-the-Trainer training for any newly developed workflows and provide the SJS Training Team with User Guides that can be leveraged to develop formal training guides.
The contractor will support the development reports utilizing the JasperSoft tool and provide ad hoc support as required.
The contractor shall support system connection to the Correspondence and Task Management System (CATMS).
The contractor shall capture requirements to build out the eDiscovery (ED) workflow when directed.
by the Government.
Clearance: An in-scope Top Secret is required and it must be verificable in JPAS.
Education and Experience:
The Senior Systems Administrator supporting this task will have a Bachelor’s degree from an accredited college or university in a curriculum or career field of study in Computer Science or Information Systems with a minimum of 6 years of below task related experience;
OR an Associate’s degree from an accredited college or university in a curriculum or career field of study in Computer Science or Information Systems with a minimum of 8 years of below task related experience;
OR applicable certified training from appropriate software vendors with a minimum of 10 years of below task related experience.
The Junior Systems Administrator supporting this task will have a Bachelor’s degree from an accredited college or university in a curriculum or career field of study in Computer Science or Information Systems with a minimum of 3 years of below task related experience;
OR an Associate’s degree from an accredited college or university in a curriculum or career field of study in Computer Science or Information Systems with a minimum of 6 years of below task related experience;
OR applicable certified training from appropriate software vendors with a minimum of 8 years of below task related experience.
Additionally, all System Administrators will be certified in compliance with DoDD 8570.01M at an IAT Level 2 (This means Sec+ CE certified or equivalent, PLUS an applicable OS/CE certification).
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
Per EO 11246, this federal contractor and subcontractor will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants. An exception exists where the employee or applicant makes the disclosure based on information obtained in the course of performing his or her essential job functions.