Position: Senior Help Desk Specialist (6 openings)
Location: Primary location in DC area/Pentagon, but two (2) will be in Hampton Roads
POP: This contract has been award, Estimated POP is 17Dec2018 - 16Dec2022
Clearance: MUST have in-scope Top Secret at a minimum, but some roles will require SCI. Clearance must be verifiable in JPAS. WE CANNOT UPDGRADE YOUR CLEARANCE.
Joint Staff J6 (JS J6) Information Technology and Knowledge Engineering Support (IT/KE)
OBJECTIVE AND SCOPE:
The contractor shall provide non-personal services to support the JS J6 DD CIO/ITS mission in four key functional areas: Knowledge Engineering, Information Technology Support, Information Technology (IT) Project Management, and eDocument, Task and Records Management (eDTRM).
Information Technology Support (ITS). The Joint Staff has outsourced IT and network service to external organizations. The Information Technology Support team serves as the advocate to these external service providers for the Joint Staff users. The ITS team will actively monitor trouble ticket queues and identify languishing tickets that need action on by the service providers. Additionally, the ITS team will connect and configure Joint Worldwide Intelligence Communications System (JWICS) end user devices such as thin clients, Top Secret Voice Over Internet phones, and printers.
IT Issue Resolution:
IT Requirements Support:
JWICS Installation Support:
Clearance: Require a TS/SCI clearance
Certification: DoDI 8570.01M (IAT Level II) certification
Education and Experience:
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
Per EO 11246, this federal contractor and subcontractor will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants. An exception exists where the employee or applicant makes the disclosure based on information obtained in the course of performing his or her essential job functions.